FAQ

Q. Why don’t you have your prices on your site?

A. We certainly understand that you want to know the prices of our packages and that it is important for you to see if we fit in your budget. We’d LOVE to go over our offerings and prices with you during a short 20-minute phone call. “Why a phone call?”, you ask. We feel it is important to get to know the couples we work with, because the more we know about their personalities and the wedding plans, the more personalized the wedding film. We want to work with couples that are excited about the quality of our work and that want to get to know us, too. We find the couples that are just price shopping, or just looking for a“number”, aren’t necessarily the best fit for us.

Q: How do we reserve our date?

A: Once you have decided that we are the film producers for you, we will send you an agreement via email. You then send us the agreement along with a retainer and your date is reserved. The non-refundable retainer is 25% of the “package” balance. Your payment can be made via Paypal, check in the mail, or you can meet with us and make your payment in cash or a with a credit card.

Q: Who will be shooting my wedding?

A: That’s a silly question :), WE will be filming your wedding and by WE, we mean Jim, Joy, Jory or Alisha. Our policy is to handle each wedding personally and never leave you feeling like a number.

Q: How long will it take to get our wedding film?

A: If you check around, you’ll find most videographers take between 6-12 months to get your video back to you. We don’t want you to have your 1st anniversary before you watch your wedding film so, we will deliver your final film to your family within 6 months.

Q: Why do all your packages have two videographers? Does having a second videographer really make a difference?

A. A second videographer makes it possible to film things that would be impossible with just one videographer. We can film the bride and groom getting ready simultaneously. While one of us captures the bride coming down the isle the other is able to capture the reactions of the groom and the guests (we never want to miss the tears of joy on your parents’ faces). While one of us sticks like glue to the couple the other can capture the moments you missed while you were busy, getting your picture taken or dreamily staring into each other’s eyes. In short, in order to deliver a video that captures the fullness of your day and get creative shots we need two videographers.

Q: Do we get to pick our own music?

A: Yes, and no. Basically, it is illegal to use music on films if you don’t have permission from the artist, so any music used in your film must be licensed. Although it is possible to buy the license to just about any song, songs you hear on the radio are usually very, very expensive. With that being said, we know how important music is and that you want your film to represent you. Once you have reserved your date you will receive a questionnaire that will ask about your favorite songs, favorite artists and the genres of music you like. We even ask you what music you hate. From that point, we will begin to look for music based on your preferences. We even go as far as to send you links to the music we find off the beaten path, so you can be hands-on in the selection process. Your wedding film soundtrack will reflect your style, taste, and be unique to your wedding. Check out some of the music we used in our past films. All the music has been obtained legally and sounds great.

Q: If I book with you will my wedding be featured on the blog, your Facebook page or on your website?

A: Many of our weddings are featured there, but not every wedding is always shown on our social media sites. Some people may not want their film on the internet. If you do not, then that’s not a problem, just let us know.

Q. How far do you travel?

We are located in Western New York but we will travel the world to film your wedding day! We will simply provide you a custom package built specifically for your event.

Q: Are we able to view our wedding film on our iphone, iPad, or other mobile device?

A: Yes, you can access your wedding trailer and highlight online with any mobile device and we also have options available for you to get the digital version of your trailer, highlight and full wedding film on your device.

Q: Do you offer photography as well?

A: No, we don’t. We feel that photography and videography are equally important, but different. We want to focus on what we do best, telling your love story through cinematography.

Q. Do we get all the raw footage?

A. We can provide you ALL the raw unedited footage on an external USB Hard Drive viewable on a PC or Mac computer at an additional cost.

Q. What if you didn’t answer my question on this FAQ?

A. Call us or send us an email. We would LOVE to answer any question you have.